Case Studies
Our Case Studies – Client Success Stories
Our team work hard to help our clients succeed in business, not only in profitability, but process and the overall understanding of their business finances too.
Read our client case studies to see how we’ve made a positive impact on their business.
Case Study 1
Recruitment Business
Hear how we’ve helped them grow 230% in 2021!
Case Study 2
Hair & Beauty Business
Hear how we’ve helped them improve their understanding of their business and take control of their taxes.
Case Study 3
Membership Organisation
Hear how we’ve helped them improve their reporting and improve their balance sheet by 500%!
We can help your business too!
Our services include monthly, and quarterly management reporting, cash flow reporting and analysis, bookkeeping support, payroll processing and more.
Head on over to our service pages to find out how we can help support your business.
There’s a science behind our customer service scores!
We also regularly track our net presenter score (NPS) which scores our business reputation against other businesses to see just how much our customers score us and whether they would refer us to other business owners.
We use this to motivate our team to consistently achieve a high level of customer service with our customers, and drive the business forward.
What does an NPS score mean?
A Net Promoter Score that is below 0 would be an indication that customers have a lot of issues to address with their bookkeeper or accountant.
A score between 0 and 30 is a good range to be in, however, there is still room for improvement. If your NPS is higher than 30 that would indicate that your bookkeeper or accountant is doing great and has far more happy customers than unhappy ones.
An NPS over 70 means that customers love you and your company is generating a lot of positive word-of-mouth from their referrals. This range is known as world class.
To compare, Apple’s most recent score was 47, and Xero’s was 42. The higher your NPS is, the more likely it is that your customers would recommend you to their business contacts and friends.
What does our score mean?
Typically, the accountancy and bookkeeping industry has an average NPS score of -5 (minus 5), which doesn’t mean a lot to most people, but generally a score of 0 or below is bad.
Each customer scores you between 0 and 10, with 10 being the highest. Our latest score was 88 out of 100, which is in the World Class range!
