Case Studies

Our Client’s Success Stories

We work hard to help our clients succeed in business.

Read our case study to see how we’ve made a positive impact on their business.

Amanda Randle logo

Randle & Randle
Hair and beauty salon Sheffield

How did you feel before you started working with us?

I was looking forward to working with an accountant who really valued small businesses and would be able to be ahead of the game when it came to self-assessment.

My previous accountant was very behind in preparing the return despite having all relevant information every August. Finding out that you need to pay more tax than you anticipated isn’t a positive feeling!

What would have been the result if you kept feeling & working the way you were, to your answer above?

I would have lost all faith in accountants and tried to do everything myself – resulting in stress and overload.

 

What specific success have you had from the work we’ve done with you so far?

Streamlining invoices using hubdoc and also being able to chat as often as we need about any concerns.

Would you recommend us to someone else?

Yes

Can you give us a reason for your answer to the above question?

No nonsense approach to accounting; up to date with new legislation and working practises and very understanding of the individual nature of the business.

 

Amanda Randle, joint owner of Randle & Randle

There’s a science behind our customer service scores!

We also regularly track our net presenter score (NPS) which scores our business reputation against other businesses to see just how much our customers score us and whether they would refer us to other business owners.

We use this to motivate our team to consistently achieve a high level of customer service with our customers, and drive the business forward.

NPS Score 2020

What does an NPS score mean?

A Net Promoter Score that is below 0 would be an indication that customers have a lot of issues to address with their bookkeeper or accountant.

A score between 0 and 30 is a good range to be in, however, there is still room for improvement. If your NPS is higher than 30 that would indicate that your bookkeeper or accountant is doing great and has far more happy customers than unhappy ones.

An NPS over 70 means that customers love you and your company is generating a lot of positive word-of-mouth from their referrals. This range is known as world class.

To compare, Apple’s most recent score was 47, and Xero’s was 42. The higher your NPS is, the more likely it is that your customers would recommend you to their business contacts and friends.

What does our score mean?

Typically, the accountancy and bookkeeping industry has an average NPS score of -5 (minus 5), which doesn’t mean a lot to most people, but generally a score of 0 or below is bad.

Each customer scores you between 0 and 10, with 10 being the highest. Our latest score was 88 out of 100, which is in the World Class range!

We’d love to work with you and your business.
Click the button to head on over to our contact page and fill in our contact form to arrange a discovery call.